Once your cupcakes leave our facility, they are at the mercy of our carrier. We make every effort to protect your cupcakes from damage during shipping. Any damage that is incurred during shipping such as getting run over by a car, attacked by dogs, substituting as a soccer ball, or accidentally being used as a trampoline, must be reported immediately upon receipt. Shipping refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.
Any orders cancelled within 24 hours of shipping will receive a full credit for the order in the form of a CupcakeStop.com online gift card. If the order is cancelled the same day as shipping, a refund will be issued in the form of a CupcakeStop.com online gift card minus a $10.00 cancellation fee. All online gift card refunds are good for 1 year from issue date.